1. What is your return policy?
At SKSculpts, each sculpture is handcrafted with exceptional care. Returns are accepted only for products that arrive damaged, defective, or incorrect. Returns for change of mind or personal preference are generally not accepted.
2. Can I return a customized or made-to-order sculpture?
No. Customized, personalized, and made-to-order sculptures are crafted specifically for your requirements and cannot be returned or refunded unless they are damaged during transit or have a manufacturing defect.
3. What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number, clear photographs of the damaged product, and images of the packaging. Our team will review the request and arrange a replacement or suitable resolution.
4. How do I request a return?
You can contact our customer support through email, WhatsApp, or the Contact Us page with your order details and supporting images. We will guide you through the return process.
5. Who pays the return shipping charges?
If the return is due to our error, a damaged product, or an incorrect item, SKSculpts will bear the return shipping cost. For any other approved return, the customer may be responsible for return shipping charges.
6. How long does it take to process a refund?
Once the returned product is received and inspected, approved refunds are processed within 5–7 business days. The amount will be credited to the original payment method.
7. Can I cancel my order?
Orders can be canceled before production or shipping begins. Once a handcrafted or customized product has entered production or has been shipped, cancellation requests may not be accepted.
8. Will shipping charges be refunded?
Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrectly delivered product.
9. What if I receive the wrong product?
If you receive an incorrect item, please notify us within 48 hours of delivery. We will arrange for the correct product to be sent at no additional cost.
10. Can I exchange my sculpture?
Exchanges are available only if the delivered product is damaged, defective, or incorrect. Exchanges for different designs, sizes, or personal preference are generally not available.
11. Are handmade sculptures exactly the same as the product images?
As each sculpture is handcrafted, slight variations in color, finish, texture, and detailing are natural and add to the uniqueness of the artwork. These variations are not considered defects.
12. How can I contact SKSculpts for return or refund assistance?
You can reach our customer support through:
- 📧 Email: support@sksculpts.com (replace with your official email)
- 📞 Phone/WhatsApp: +91-XXXXXXXXXX (replace with your official number)
- 🌐 Contact us through the Contact page on the SKSculpts website.
Note: To ensure a smooth resolution, always retain the original packaging until your order has been inspected and accepted.